The District at SkyCity – Opening December 3 The District at SkyCity, featuring the dynamic Pirate Life team, is Australia’s first brewery in a casino. The District brings together all venues on Level 1 of the heritage building; live entertainment, the Pirate Life brewery, the. NZ Herald The Northern Advocate The Northland Age The Aucklander Waikato News Bay. SkyCity opens new $6m Flare in Auckland casino. 21 Oct, 2020 04:00. SkyCity Entertainment Group has.

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Being a responsible host: Our commitment to our customers

At SkyCity we take our responsibilities as a host very seriously. SkyCity Queenstown's Host Responsibility Programme (required by law) represents a new New Zealand, and international, standard in harm prevention and minimisation for New Zealand and internationally.

The Programme contains a wide range of initiatives designed to ensure our guests enjoy a safe and responsible gaming environment.

These include:

• Training for all staff in the responsible service of alcohol; for example:
  • Intoxicated patrons will be excluded from entering the premises.
  • Alcohol consumption will be monitored and controlled.
• Training for all staff in problem gambling awareness and the responsible provision of gambling, including taking all practicable steps to ensure that anyone under 20 years of age is not allowed in the gaming areas.
• Providing information about problem gambling and support for customers including helpline numbers.
• Self-identified exclusion for those wishing to control their gambling.
• Working closely with customers with gambling problems and their family members/whanau, and with problem gambling providers, to provide:
  • Information about problem gambling and support for customers - including helpline numbers.
  • Potential exclusion from SkyCity.
  • Taking all practicable steps to ensure children are not left unattended.
• Promoting a neat and tidy standard of dress.
• Promoting acceptable behaviour:
  • Any person who is intoxicated, abusive or threatening to staff or customers, causing conflict, or who is otherwise unpleasant, may be escorted from the premises.
  • Patrons detected loan sharking or begging will be required to leave SkyCity.
  • Working closely with problem gambling service providers, community service organisations, customers with gambling problems and their family members.
  • Providing non-smoking areas in excess of or in accordance with national or local legislation.

SkyCity has a committed management team that ensures these initiatives are carried out at all SkyCity sites.

Translated brochures

The information in this section is available below for download in other languages.

Most of our facilities are open to people of all ages. However, you must be 20 years or older to enter or purchase alcohol in our gaming areas, and you must be 18 or older to purchase alcohol in all other areas.

20+ only in gaming areas

SkyCity Auckland is committed to keeping minors off all gaming floors and will rigorously enforce the prevention of under-age gambling in its casinos.

Our security and gaming staff are trained to be particularly vigilant for the presence of under-age persons, however any member of staff has the authority to approach suspected under-age gamblers and seek identification for proof of age.

Unattended Children

SkyCity Auckland management does not tolerate children who are loitering, or more specifically, left unattended on any part of its property:

• Employees are required to report to Security any incident where it is apparent that a child has been left unattended by their guardian or caregiver
• Security Officers intervene and take all practicable steps to locate an adult responsible for an unattended child. In every case where negligence is proven the Police are contacted and the patron trespassed from the SkyCity Auckland property [is SkyCity Excluded]
• Security Officers patrol our car parks and surrounding streets in the immediate vicinity to detect any unattended children in vehicles.

Further to this, SkyCity Auckland management take all practical steps to discourage the presence of children in areas adjacent to the gaming facilities.

Translated brochures

Age limits FAQ

What ID is acceptable?

• A current NZ or overseas passport
• A current NZ or overseas photo driver licence
• A current Hospitality Association (HANZ) 18+ or Kiwi Access card
• Any other current ID with a photo, date of birth, and which is the product of a government institution.

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What are the penalties for showing false ID?

• Use of false ID is illegal - you may be prosecuted and fined up to NZ$500
• If you are a visitor to New Zealand and are prosecuted, it could affect your eligibility to have your permit renewed.

What are the penalties for being underage in a gaming area?

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• If you are under 20 and are found in a gaming area then SkyCity will take out a trespass order against you. You won't be able to return to SKYCITY for two years - even if you turn 20 in the meantime
• You may also be prosecuted and fined up to NZ$500
• If you are a visitor to New Zealand and are prosecuted, it could affect your eligibility to have your permit renewed.

What are the penalties for underage drinking?

• If you are under 18 and you buy alcohol, you are liable for an infringement fee of NZ$200 or a fine of up to NZ$2000
• If you are under 18 and you are either in a restricted area of a licensed premise or in a supervised area of a licensed premise without a parent or legal guardian, you are liable for an infringement fee of NZ$200 or a fine of up to NZ$2000
• SkyCity will also take out a trespass order against you, and you won't be able to return to SkyCity for two years - even if you turn 18 in the meantime.

What is a HANZ 18+ or Kiwi Access card?

• They are widely accepted photo ID for people who don't have a current NZ or overseas passport, or a NZ driver's licence.

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Application forms are available from the Hospitality Association or at any NZ Post Shop.